Privacy Policy

Data Controller: MÔR Cleaning Ltd

Unit 22 Hood Road,
Barry,
CF62 5QN

Company Number: 12763165

Privacy Contact: Contact Us

We may collect and process the following personal data:

• Your name
• Email address
• Phone number
• IP address and browser/device details
• Details submitted via contact forms, quote requests, chatbots, or calendar bookings
• Payment data (processed via Stripe)

We use your personal data to:

• Respond to your enquiries and quote requests
• Deliver our cleaning services and manage your account
• Send marketing communications (only if you have opted in)
• Monitor and improve our website using our tracking software
• Process payments securely through Stripe

If you opt in, we may send you email marketing about our services, offers, and updates. You will only receive these emails if you have given clear consent, for example by ticking a sign-up box or subscribing through our website.

You can unsubscribe at any time by clicking the "unsubscribe" link included in every marketing email, or by contacting us directly using the details in Section 1. We will stop sending marketing emails as soon as your request is processed. Unsubscribing from marketing emails will not affect any service-related communications we need to send you, such as booking confirmations or invoices.

We use website tracking software provided by HighLevel to understand how visitors use our website and to help manage our customer relationships. This runs via a script embedded on our site, which assigns a unique tracking ID to monitor visitor activity, such as pages viewed and interactions with forms.

This data helps us understand how people use our website, follow up on enquiries, and measure the effectiveness of our marketing. You can control this through your browser's cookie settings; further detail is available in our Cookie Policy, if you have one, or can be added here.

We process your personal data on the basis of consent. You can withdraw this consent at any time by contacting us at the email address above.

We may share your personal data with trusted third parties, including:

• HighLevel CRM (tracking and customer relationship management)
• Stripe (for secure payment processing)

We do not sell or rent your personal data.

Under UK GDPR, you have the right to:

• Access the data we hold about you
• Request correction or deletion of your data
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

We retain personal data only for as long as necessary and in accordance with UK law.